Trusting companies that you cannot see or easily physically reach has to be the hardest thing for the Internet visitor. We also recognize it's tough to know if a piece of merchandise will match your hopes and dreams until you can actually touch and feel it. That's why we are eager to take responsibility for your satisfaction.
Our guarantee is very straightforward.
You have a full 30 days to view, touch, and feel your purchase. (Some products have special conditions. See product details for exceptions.) If you decide that the value of our service or our product does not match the price you paid, then notify us -- and you'll receive a refund or exchange within 14 days after we have recieved your return merchandise.
Exchange or return items must reach us unopened with thier packaging in tact. Please note that all returns without an exchange for reasons other than product defect are subject to a 15% restocking fee. After 30 days, the item will be evaluated and accepted for exchange or repair due to manufacturer's defects only. Original shipping and handling charges are nonrefundable, except in the case of manufacturer's defects or freight damage. Return shipping charges are the responsibility of the customer, except in the case of the manufacturer's defects.
Why we do this.
If you are curious why we put forward such a bighearted guarantee, here's the reason. Approximately 75% of our business comes from return clients. Our company relies on it. Our Satisfaction Guarantee is one method we assist you to test us out and, in anticipation, turn you into one of our many return clients. It also guarantees that you will constantly get more value than you expected -- or else you'll get a full refund!
No need to give an excuse.
There's no reason to give us an excuse or a lengthy explanation. Just advise us that you wish to return the product under our guarantee policy and we'll refund your credit card -- or issue you a reimbursement check -- shortly after your request. The reality is... if you aren't satisfied, then how can we be - in this case how could we possibly hold onto your payment and force you to hold on to your purchase.
You have the last word.
In conclusion, we know that you'll find our products and services of the highest quality and value. In any situation, you are the last word and we guarantee to value your choice... no excuses necessary! And if you request to return your purchase, we'll do it with a light heart and a courteous tone!